MyTankApp - User Guide

Providing your customers with the MyTankApp builds loyalty and
gives you a direct line of customer communication

LOGIN

Navigate to
www.mytankapp.com,
and login using the
appropriate credentials.
 

CREATING A
NEW USER

Once logged in, select the
Add User button to open the
add user editing screen.

 

ADD USER

In the Add User edit screen,
enter in the user information
along with a valid email
address. Select Save User to
create the user.
When an End User is created,
the dealer can set a password
or have the user set it from
a validation email. In both
cases, the user will receive an
email that they must click on
to validate their account. They
will not be able to login until
their account is validated.

To the right is an example of
the email the user will receive
to validate their account.

Once they click the link to validate, 
they are directed to a screen to
create a password for future logins.

Indicates the password has
successfully been set.

ADD DEVICES

Back on the main screen,
select the Edit User button
to add devices to that user.

Enter a valid serial number
and then select the + Plus
sign button to add the device.
You can then navigate back to
the main screen and preview
the user by selecting the
Back To List button located
on the bottom left corner of
the screen.

When the User logs into
MyTankApp, they will see the
devices assigned to them:

SCHEDULING
REPORTS

Select the Preview User
button to view the user.

In the upper right-hand
corner, click on the icon
associated with the
company user logged in to
drop down the menu to
Manage Report Schedule.

To schedule a report, select
the Enable Reports switch,
change the 1st Schedule
from Disabled to the desired
time and day for that report
to be emailed. Select Save &
Close once completed.
The user or dealer can also
select the ‘Send Report
Now’ to send the report at
any time.

To the right is a sample
of the email report that
users receive.

USER VIEWS

For end users who have
multiple tank monitors,
Panel View (shown to the
right) is the default view
when logging into their
account. Panel View displays
the tank’s percentage graph
along with more details such
as the average daily usage.

For end users with one tank,
this is the view they will see
when they log in to the app.
(shown right)
Grid view and Map views are
also available to end users in
the drop down menu.

MARKETING TOOLS

BANNER
MESSAGING

With Banner Messaging, you
can display a short message
to all your users every time
they login.
This feature is also available
on email reports.
These messages can be
created using plain text or by
embedding HTML tags.

SET BANNER
MESSAGES

First, you select Manage Custom Messages from

the top right corner of your Dealer Console.

Enter your desired message in
the Customer Report Message
field or the Customer Banner
Message field, or both.
Click Save to implement the
message.

Change the message as often
as needed to align with any
future specials or pre-buy
discount opportunities in your
marketing plan.

MESSAGING
CAMPAIGNS

Messaging Campaigns can be
used to communicate with your
MyTankApp users individually,
or in designated groups.
You can send any type of
message to your users through
the app: advertisements,
newsletters, safety updates,
coupons, etc.
Create a message by typing
what you wish to send or
upload a PDF that contains
your message.

CREATE MESSAGING CAMPAIGN

First, select User Messaging from the top right
corner of your Dealer Console.

Click +Add Message to create
a new message.

First, select the
Recipient from your list
of current users.

Enter message
Subject line.

Enter preferred
Message Body text.

Click Send Date and
select the date to send
the message.

Select the Categories
or Divisions of users to
receive the message.
Categories and Divisions
can be created in the
Edit User section or
by selecting Manage
Divisions/Manage
Categories menu items in
the Dealer Console.

Click Choose File to upload
an existing PDF file from
your PC.

Click Save to save
the message to your
campaign list.

To send message immediately
click the envelope icon in the
message list screen.

This is how the user views
the message in their
MyTankApp inbox on mobile and desktop browser.

VIEW MESSAGING CAMPAIGN RESULTS

Click on the message in the message list to view the campaign results.

Message Read Status
How many users opened
and read the message and how many users did not open the message. Message Top Viewers
Which users read the
messages the most.
Message Conversion Rate
The rate at which users
read the messages.
Average View Time
Average time users spend
reading the messages.

CATEGORIES

Categories can be used to
send messages to a specific
group of users. Users can
be assigned to any number
of categories or none at all.
When sending messages,
you can choose to send
only to specific groups of
users.
From your Dealer Console
page, select Manage
Categories from the
dropdown menu:

DIVISIONS

Divisions can be setup with
contact information that
differs from the company
contact information. By
assigning users to a specific
division, division specific
contact information will be
displayed to the user.
From your Dealer Console
page, select Manage
Divisions from the
dropdown menu: